This policy explains how we collect, manage, and use your personal information, as well as the choices you have regarding your data. We respect your privacy and are committed to ensuring the safety and security of the information you provide via phone, in person at the resort, through our website, social media platforms, mobile applications, or when making a booking. We fully recognize our responsibility to protect personal data, maintain confidentiality, and comply with applicable laws and regulations.
Please read this page carefully before using our website. The site may contain links to third-party websites that are not operated by us. Hanasa Pù Luông is not responsible for the privacy practices or content of those external sites. If you choose to access external links from our website, we recommend reviewing the privacy policy of each site to understand how your data may be collected, used, and shared.

We collect personal information to provide services to customers, manage our customer database, and promptly handle any arising situations (if any).

Personal information is used for the following purposes:

• Providing services to customers;
• Sending notifications related to services at Hanasa Pu Luong Resort;
• Preventing fraudulent or destructive activities affecting user accounts;
• Contacting and resolving complaints;
• Confirming and communicating transaction details between the Customer and the Hotel;
• As requested by competent government authorities.

Contact Details of the Data Controller

• HANASA PÙ LUÔNG RESORT
• Address: Ban Don, Pu Luong, Thanh Hoa
• Phone / Website: hanasapuluongresort.com

Information Retention Period
Personal information is stored indefinitely unless the Customer requests its deletion.

Personal information may be shared with the following parties within the scope permitted by law:

• Hotel management board;
• Third parties integrated with the website: hanasapuluongresort.com;
• Competent government authorities;
• Financial, legal advisors, and auditing firms;
• Complainants who can prove violations by the Customer.

We are committed to protecting personal information in accordance with legal regulations. Information is collected and used only with customer consent, unless otherwise required by law.

We employ various technical and security measures to safeguard data. However, no method is absolutely secure, so customers are advised to protect their accounts.

Customers have the right to file complaints regarding misuse or overuse of their personal data. Upon receiving a complaint, the management board will verify, clarify, and respond at the earliest time.

This privacy policy is publicly displayed on the website and at the time the customer first provides information. By using our services, the Customer is deemed to have read, understood, and agreed to this policy.