This website is intended for users who are 18 years or older. By using the Site, you confirm that you:

1. are at least 18 years old,
2. are legally allowed to use the Site, and
3. can enter into a binding agreement under these terms.

Hanasa Pu luong reserves the right to update these terms at any time without prior notice, unless required by law. By continuing to use the Site after changes are made, you agree to the updated terms.

Except where stated otherwise in these terms, all content on this website (“Site Content”) is owned by Hanasa Pu luong Resort or third parties, or used with permission. This includes, but is not limited to, trademarks, logos, text, images, videos, audio, graphics, and documents.
You are not granted any rights or licenses to use this content in any way.

You can make online reservations and bookings through our website. For details on how we collect and use your personal information, and your rights under applicable laws, please see our Privacy Policy.

Lodging reservations are managed by a third-party provider, Cloudbeds. When booking a room, you will be redirected to Cloudbeds’ platform and agree to their terms of use, including policies on room rates, taxes, service charges, deposits, cancellations, check-in/check-out times, and children.

You are responsible for keeping your account and booking login details secure. If your access information is lost, stolen, or compromised, you must inform Hanasa Pu luong Resort immediately. You are responsible for all activity under your account.

You agree to make only valid reservations in good faith, for yourself or your invited guests. You may not use the booking system for resale, transfers, listing on other websites, or for speculative, false, or fraudulent purposes.

The following conduct is strictly prohibited in connection with accessing or using the Site:

• Violating any laws or regulations, or encouraging others to do so
• Collecting personal data from other users or using automated tools (e.g., bots, spiders, scrapers) to gather data from the Site
• Downloading software from the Site unless authorized by Hanasa Pu luong Resort
• Causing excessive strain on our network or launching denial-of-service attacks
• Hacking, gaining unauthorized access to secure areas, or bypassing Site security
• Uploading harmful files, malware, or viruses
• Any misuse of the Site may result in restricted access or legal action.

Indemnity

You agree to indemnify and protect Hanasa Pu luong Resort and its affiliates, officers, employees, agents, and partners (“Indemnified Parties”) from any claims, losses, damages, costs, or expenses—including legal fees—arising from:
Your use of the Site / Any violation of these terms / Any use of your account by another person
This includes both direct and indirect damages, and applies to any third-party claims made against the Indemnified Parties.

Link to Other Sites

This Site may contain links to third-party websites that are not owned or controlled by Hanasa Pu luong Resort. These links do not imply our approval, endorsement, or affiliation with those sites, their content, or their services.
By clicking on a link, you will leave our Site. Your use of any linked site is at your own risk and subject to that site’s own terms and policies. We recommend reviewing them carefully.

Disclaimer and Limitation of Liability
You use this Site at your own risk. Hanasa Pu luong Resort makes no warranties—express or implied—regarding the Site or any goods or services offered through it. We specifically disclaim all warranties, including those of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the Site’s functions or content will be error-free, virus-free, secure, or uninterrupted. We are not responsible for any damage to your device or system caused by third-party activity. All services and content are provided “as is” and “as available.”
Hanasa Pu luong Resort, including its officers, directors, employees, and affiliates, is not liable for any damages of any kind—whether direct, indirect, incidental, special, consequential, or punitive. This includes, but is not limited to, loss of income, emotional distress, or similar harms, even if we have been advised of the possibility.
In any case, our total liability will not exceed VND 2,000,000 or the amount you paid to Hanasa Pu luong Resort for the product or service in question, whichever is greater. If certain limitations are not allowed under applicable law, our liability will be limited to the maximum extent permitted by law.

Your use of the Site is also subject to our Privacy Policy, which is part of these terms.
Unless limited by our Privacy Policy or applicable law, any communication you send to Hanasa Pul uong Resort—such as emails, phone calls, feedback, questions, or suggestions—is considered non-confidential. We are not obligated to protect such communications and may use, share, or reproduce them freely.
We may use any ideas, concepts, or content you provide for any purpose, including developing, marketing, or improving our products and services.

These terms and your use of the Site are governed by the laws of the Socialist Republic of Vietnam, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of Vietnam for any disputes arising from or related to the Site. You waive any objections to this venue and agree not to claim that such legal proceedings have been filed in an inconvenient forum.

Hanasa Pu luong Resort reserves the right to disable the Site, your account, or your access to the Site at any time, without notice or explanation. We also reserve the right to cancel any reservation or booking made through the Site. We are not liable to you or any third party for these actions.

• If any part of these terms is found to be invalid or unenforceable by a court, the remaining provisions will still apply. Any invalidity applies only within the relevant jurisdiction.
• Our failure to enforce any part of these terms does not mean we waive our right to do so later.
• The following sections will continue to apply even after these terms end: intellectual property rights, disclaimers, your representations, indemnities, and limits on liability.
• These terms do not create any partnership, agency, or other relationship between you and Hanasa Pu luong Resort beyond a contractual agreement.
• Hanasa Pu luong Resort is not responsible for any damage to your devices or systems caused by your use of the Internet or this Site.
• We are not liable for any failure to perform under these terms due to events beyond our reasonable control (e.g., natural disasters or force majeure).
• If you need to contact us, please use the contact information provided on the Site.