Hotel Policies

Children & Families

Food & Drink

Hotel Facilities

Transportation & Distance

Services & Activities

Hotel Policies

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

Children & Families

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

Food & Drink

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

Hotel Facilities

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

Transportation & Distance

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

Services & Activities

Introduction

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.

This Privacy Policy explains how we collect and manage your information, and the choices you can make about the way your personal data is used. We respect your privacy and commit ourselves to protect the privacy and security of the personal data you provide to us on the telephone via our call center or in person or that we collect about you when you visit our website and our social media pages, as well as when you use our software applications or book our room. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

Please read this page carefully before you start to use our website. It may include links to other websites over which we have no control. Avana Retreat is not responsible for the privacy policies or practices of other websites. If you access these websites via our website, you should review the privacy policies of those websites so you can understand how they collect, use and share your information.

Your information we collect and process from you:

When you create an account or book a reservation, or when you use our website, your information (information that identifies you or relates to you as an identifiable person) that we may collect through the sites about yourself or others include:

  • Your contact information (e.g. salutation, name, telephone number, email address, postal address, organisation);
  • Your financial information (e.g. credit card number, security code, expiration date);
  • Information related to your travel profile (e.g. accommodation and travel preferences, booking history, special health accommodations, any comment your note to us);
  • Information related to your client profile (e.g. delivery address, country of residence, favourite currency);
  • Your marketing preferences, including any consents you have given us;
  • If you contact us or our agents, we may keep a record of that communication and any communications and correspondence with you; and
  • Information related to the browser or device you use to access our sites, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information.

Your information that we collect from third parties:

  • Sometimes, we receive information about you from third parties. In particular: we may receive information about you from travel agents, tour operators and destination management companies, corporate companies whom you have direct contact with. The information we collect from such third parties include your contact information and information related to your travel profile.
  • When you interact with us on social media platforms such as Facebook, Instagram and YouTube (depending on your privacy preferences on those platforms);
  • Through cookies and related tracking technologies, such as Google.