Extra Person Policy

If the actual number of guests (including children) check-in exceeds the confirmed number, surcharge may be apply as resort policy.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the accommodation grounds. Subject to a fine of 3,000,000 VND per time.

Personal Items & Valuables

Guests should ensure that their villa door is properly secure at all times. Hanasa Puluong Resort Management cannot be held responsible for any personal items and valuables left in guest villas. In-room safes are provided and recommended for guest use.

Resort Property

Guests will be held responsible for any loss or damage to resort property caused by themselves, their friends or any persons for whom they are responsible.

Pets & Service Dogs

We do not accept pets throughout the accommodation.

Privacy Policy

No drones, unmanned aerial systems, and loud noise devices allowed due to safety and private concerns, subject to a fine of 3,000,000 VND per violation.

Safety Policy

No cooking allowed within the premise and no pungent food (i.e. durian, jackfruit, etc.), subject to fine of 5,000,000VND per time
No fireworks, explosives, flammable objects, drugs and banned substances allowed, subject to a fine of 5,000,000 VND per violation.
No swimming, climbing, or entering waterfalls due to safety and natural environment concerns, subject to a fee of 3,000,000 VND per violation.
The resort assumes no responsibility for any accidents resulting from non-compliance of the rules.

Parking

Parking areas is 150m to the resort.

Sustainability & The Natural Environment

Hanasa Puluong Resort is located in the natural environment with steep hills, landscape and waterfalls running through the resort. Guest must follow all safety guidelines as instructed. If guests do not follow guidelines, they do so at their own risk.
Hanasa Puluong Resort mission is to provide a sustainable environment for our guests, employees and the local community. The use of plastics is not encouraged in the property and/or any negative impact to the natural environment is not allowed.